Our express delivery:
1) within italian borders: day of delivery + 4/5 working days
2) to European Union Countries: day of delivery + 6/7 working days (compatibly to completion of custom operations)
3) to the rest of the World: day of delivery + 8/9 working days (compatibly to completion of custom operations)
Days of delivery: from Monday to Friday
Holiday Orders: holidays are busy times at ByItaly, so it pays to place your order early. Orders will be handled on a daily bases until our delivery schedules are full. We will inform you promptly if we cannot meet your delivery requirements.
Non-Holiday Orders: when placing your order, please identify the exact delivery date, and we request a phone/chat order for these deliveries. During the shopping process we will at all times communicate what is 'possible'.
Recipient is not at home
If the recipient is not at home at the time of delivery, we will either:
Leave a note at the recipient's door asking the recipient to go to the nearest Post Office (which it is stated in the note): The goods would remain at the post office for maximum 15 days free of charge, then would be normally sent back to ByItaly.
Leave the order with the back-up address you provided and attach a note to the recipient's door stating who accepted the arrangement on their behalf. Service available for most countries!
Leave the order at the house. We only do this when it is safe, and when it is very obvious that the people will be back soon.
Return to the delivery destination a second time. Service available for most countries!
To avoid problems, we strongly prefer to have the option to chat with the recipient in advance and arrange a suitable delivery time. If the recipient is at work all day, we suggest sending the arrangement to their place of work.
We will ship via DHL or Federal Express, Ups or Sda Express all over the world. We will provide you with an order tracking section in the email order confirmation that you receive from us. However as a service to you, we will also track the package for you and we will not hesitate to contact you if we experience a problem.